Rithmic login checklist
Short Answer
Most login issues come from using the wrong environment, copying credentials incorrectly, or trying to log in before the account is active.
Before You Contact Support
Check these items first:
- Is the account active in My Portal?
- Are you using the exact Rithmic username shown for that account?
- Are you using the latest password from Show Credentials?
- Are you logging into the correct Rithmic environment?
- Are you using a supported platform connection for Rithmic?
- Did you copy an extra space before or after the password?
- Is your platform asking for a market data or gateway setting?
Environment Matters
Rithmic Test, paper, and live are separate environments. A correct username can still fail if you choose the wrong environment.
Common Issues
- Account still pending:
Wait until the portal shows the account is active.
- Wrong environment:
Switch to the environment shown in the portal.
- Old copied password:
Copy it again from the portal.
- Platform-specific setup:
Follow the connection guide for the platform you are using.
What To Do Next
If the checklist does not fix it, open a support ticket from the affected account row. That attaches the account reference, Rithmic username, order, and competition code automatically.
Related Articles
- Where to find your Rithmic credentials
- Connect NinjaTrader to Rithmic
- Connect Quantower to Rithmic
- Support Hub and ticket history
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