How to use Tradesera Support Hub

Support Hub and ticket history

Support Hub and ticket history

Short Answer

Use Support Hub in My Portal to create tickets and track support requests. If your question is about a specific order, account, payout, or wallet record, start from that record when possible.

Why Context Matters

Contextual support buttons save time. A ticket opened from an order or account can include the related reference automatically. That means support does not have to start by asking which account or order you mean.

Steps To Create A Ticket

  1. Log in to My Portal.
  2. Open Support Hub.
  3. Select Create Ticket.
  4. Choose the category that best matches the issue.
  5. Write a clear message.
  6. Attach screenshots if they help.
  7. Submit the ticket.
Cropped Tradesera support ticket form showing category, priority, message, and masked attached context.
Starting from the related order, account, wallet, or payout lets the form include helpful context automatically.

Best Places To Start A Ticket

  • Order issue:
    Start from the order row.
  • Rithmic or credentials issue:
    Start from the account row.
  • Payout or wallet issue:
    Start from Wallet & Payouts.
  • General question:
    Use Support Hub directly.

Email And Help Center

After a ticket exists, you can reply from the email thread. You can also view ticket status inside the portal. If you accept the Help Center invitation, support.tradesera.com gives you another place to view tickets and articles.

What To Do Next

For private account issues, use portal tickets instead of Discord. Keep credentials, billing, tax, identity, payout, and withdrawal questions inside support.

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  • Payout readiness explained

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